Membership Billing Policy

Welcome to Swim Melbourne Masters! Please review our billing policy below to ensure a smooth and transparent experience. If you have any questions, feel free to contact us at coach@swimmelbmasters.com.

1. Membership Requirements

Swim Melbourne Masters Monthly Training Fees

• Purpose: Grants access to Swim Melbourne Masters (MELB) scheduled swim practices.
• Details: Check our swim calendar for times and dates.

USMS Membership

• Requirement: All MELB members must have a current U.S. Masters Swimming (USMS) membership. Renews 1st of each year.

Non-Refundable & Non-Transferable Fees

• Policy: Training fees cannot be refunded or transferred.
• Details:
• Monthly fees must be paid regardless of attendance.
• No refunds for missed workouts.
• For extended absences, see our Membership Hold and Cancellation policies below.

Visitors & Drop-In Swimmers

• Policy: Pay the daily training fee on or before the workout.
• Details: See Alternative Payment Options below.

2. Payment Schedule

Billing Options

• Monthly:
• New members’ fees are prorated if joining after the 15th of the month.
• Daily (Drop-In/Visitors):
• Separate from monthly training fees and not interchangeable.

Proration Example

• Joining on the 10th: Charged full month’s fees.
• Joining on the 20th: Charged 50% of the month’s fees.

Automatic Charging

• Schedule: Fees are automatically charged on the 1st of each month.
• Continuity: Charges continue unless you request a hold or cancellation.
• Flexibility: Payment due dates may change.
• Authorization: Swim Melbourne Masters will charge your credit card for monthly training fees unless you revoke authorization, place your club membership on hold or cancel.

3. Alternative Payment Options

For your convenience, MELB accepts the following payment methods. Current monthly swimmers must make payments by the 1st of each month to avoid interruptions.

• Check: Payable to Swim Melbourne Masters
• Cash: Accepted but discouraged (may not have change)
• Venmo: @swimmelbmasters
• PayPal: @swimmelbmasters
• Zelle: myswimcoachbj@gmail.com

4. Membership Hold

Need to pause your membership? Here’s how:

• Request: Email coach@swimmelbmasters.com at least 3 days before the 1st of the month you want to place your membership on hold.
• Benefits:
• Stops monthly billing.
• Continues to receive club communications and schedule updates.
• Ideal for taking a break without re-registering later.

5. Cancellation

To cancel your membership, follow these steps:

• Request: Email coach@swimmelbmasters.com at least 3 days before the 1st of the month you wish to cancel.
• Effects:
• Removed from the club management system.
• Stops receiving club communications and schedule updates.
• Must re-register if you decide to rejoin in the future.

6. Rate Increases

• Policy: MELB may increase membership rates at any time.
• Notice: Members will receive at least 30 days’ notice via their registered email before new rates take effect.

7. Credit Card Issues

• Responsibility: Keep your credit card information up to date.
• Update Process: Securely update your credit card details through the Member Login area.
• Support: Watch our instructional video for more information.

8. Manage Your Membership

Log into your account to manage your membership details:

• Capabilities:
• View and update profile information.
• Change your password.
• Update email preferences.
• Manage payment information.
• Support: Watch our instructional video for assistance.

9. Re-Joining MELB

Returning Members with a Membership Hold

• Process: Email coach@swimmelbmasters.com to notify us of your return date.
• Note: Ensure your payment information is up to date in the Member Login area.

Returning Members Who Have Cancelled

• Process: Re-register online to confirm your current USMS membership, contact, and payment information.